Make it better : our CSR strategy in action for lasting impact
In a world where environmental and societal challenges are intensifying, corporate responsibility extends far beyond economic performance. At Kereis, we firmly believe that economic success and sustainable development are inseparable.
Our Make it better CSR strategy embodies this conviction and serves as a genuine value-creation driver for all our stakeholders. How does this approach work in practice? What impact does it have on our ecosystem? Discover how we mobilise our teams and partners to pave the way for shared sustainable projects.
A CSR strategy integrated into our business model
“Make It better embodies our conviction that economic performance and sustainable development are inseparable. This continuous improvement approach enables us to regularly assess our impacts and adjust our actions accordingly,” explains Myriam Saunier, Group HR and CSR Director.
As a major insurance brokerage player operating across 7 European countries (France, Spain, Italy, Portugal, Germany, Belgium and Austria), we have a particular responsibility in transforming our sector. Our expertise spanning the entire insurance value chain enables us to generate significant impact at every stage: design, distribution, underwriting, client relations, claims management and reporting.
The 3 pillars of our Make it better strategy
Make it better is built around three strategic pillars that guide our daily actions and engage all 1,700 of our employees. These pillars reflect our core values of excellence, agility, boldness and proximity.
PROTECT our clients and partners
Protection lies at the heart of our insurance business. Within our CSR approach, this mission takes on an even broader dimension:
Partnership-based relationships founded on ethics
Integrity and accountability underpin our interactions with all stakeholders. We maintain high standards of transparency and business ethics.
Trust is built over time. We are committed to delivering impeccable service quality to our clients and partners, with satisfaction ratings that reflect this commitment.
Inclusion and digital accessibility are priorities for us. With a 96% accessibility rating for our Kereis France policyholder portal, we strive to make our services accessible to everyone.
SUPPORT our ecosystem
Our responsibility extends across our entire ecosystem, from employees to suppliers and broker partners:
Skills development and quality of working lifeWe invest in professional development and ensure the wellbeing of our 1,700 employees, with an engagement score of 3.6/5.
We foster long-term relationships with our suppliers and partners, based on shared values and mutual CSR commitments.
Launched in 2025, this innovative programme supports our broker partners in integrating CSR into their business models. Free to access and 100% online, it offers training, expert advice and personalised action plans to transform responsible commitment into a commercial differentiation lever.
ACCELERATE our environmental and social transition
Facing climate emergency and societal challenges, we take concrete action to reduce our impact and contribute positively to society:
Concrete action plans to reduce our environmental footprintWe implement tangible initiatives to limit our environmental impact: reducing energy consumption, limiting printing, promoting sustainable mobility, and digital clean-up operations.
Our Kereis 4 Impact endowment fund supports 20 charities in 2025, enabling our employees to engage in community initiatives. Skills-based sponsorship leverages our teams’ expertise for causes close to our hearts.
CSR engagement strengthens our teams’ pride and gives meaning to their daily work. The European Sustainable Development Weeks mobilise several hundred employees annually across 11 sites in 5 countries.
CSR: a driver of sustainable performance
In a context where regulatory requirements are tightening and consumer expectations evolving, our Make it Better CSR strategy positions us as an agent of change in our sector. This continuous improvement approach enables us not only to reduce negative impacts but also to generate positive impacts for all our stakeholders.
CSR is not a constraint but an opportunity: to rethink our models, innovate in our practices and create shared, sustainable value. By combining economic performance with sustainable development, we are building a more responsible future for our company, employees, partners and society as a whole.
We invite you to join us in this collective journey to “pave the way” towards a more sustainable and responsible world.
Would you like to learn more about our CSR commitments or join our Cap Courtier Engagé programme?
